How you got here: Resident Services > Frequently Asked Questions

• What is the status of the Ridge Road construction?
  A new water main was replaced.  Click the following link for the latest update on the Ridge Road water main project.
  
  
• When will my brush be picked-up? 
  Brush collection will be suspended again during the summer months this year.
  
  
• Which day is trash pick-up?
  Rumpke collects the Village trash on Fridays.  If your trash did not get picked up, contact Rumpke directly at 742-2900.
  
  
• My electric is out.  When will my electric be restored?
  Power outages are to be reported directly to Duke Energy at 651-4182.
  
  
• My cable is out.  When will service be restored?
  Cable trouble must be reported directly to Time Warner Cable at 469-1111.
  
  
• My water has been shut off.  Who do I call?
  There may be a waterpipe improvement project in your area.  Contact the Greater Cincinnati Water Works to report water emergencies at 591-7700.
  
  
• My sewer line is backing up.  Who do I call?
  Sewer emergencies are to be reported to the Metropolitan Sewer District at 352-4900.
  
  
• How do I gain access to the Village Hall tennis courts?
  Tennis court cards can be purchased at the Police window.  The fees for the court card are $25 for 1 year and $40 for 2 years.  Fees from card sales are used to offset maintenance expenses and court supplies.
  
  
• Can I reserve French Park or the French House?
  Yes.  Contact the Cincinnati Park Board to make reservations at 352-4080.
  
  
• When is the next Village Council meeting?
  Council meetings are held on the second Monday each month at 7:30 p.m.  Residents and the general public are welcome to attend.